Shipping policy

Thank you for shopping with PurrDock. This Shipping Policy explains our shipping services, estimated delivery times, and important information regarding orders placed through purrdock.space.

1. Free Worldwide Shipping

PurrDock provides free shipping worldwide on orders placed through our website.

Unless otherwise clearly stated during checkout, customers are not charged a standard shipping fee.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

Delivery time is an estimate rather than a guaranteed arrival date. Actual delivery times may vary depending on destination, carrier operations, customs procedures, local postal services, holidays, severe weather, and other circumstances outside our reasonable control.

3. Order Processing

Orders must be processed before shipment. During periods of unusually high order volume, promotions, holidays, or other exceptional circumstances, processing may require additional time.

Once an order has been dispatched, delivery is handled by the applicable shipping carrier.

4. Shipping Destinations

We offer shipping to destinations worldwide, subject to carrier availability, applicable laws, and shipping restrictions.

If we are unable to deliver an order to the destination provided, we will contact the customer using the contact information associated with the order.

5. Shipping Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing your order, contact support@purrdock.space immediately. We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has entered processing or shipment.

6. Tracking

Where tracking is available, tracking information may be provided after an order has been dispatched.

Tracking information may require some time to become active after the shipping carrier receives the shipment.

7. Delivery Delays

Occasionally, shipments may experience delays caused by events outside our reasonable control, including:

Customs processing;
Carrier disruptions;
Severe weather;
Public holidays;
High seasonal shipping volumes;
Local postal delays; or
Transportation disruptions.

If your order appears to be significantly delayed, please contact us so we can assist with reviewing the available shipping information.

8. Customs and Import Requirements

International shipments may be subject to customs inspections, import requirements, duties, taxes, or fees depending on the destination country.

Any such charges will be handled according to applicable laws and the information presented during checkout. Customers are responsible for complying with applicable local import requirements.

9. Lost or Undelivered Packages

If tracking indicates a delivery issue or your package has not arrived within a reasonable period after the estimated delivery timeframe, contact us at support@purrdock.space.

We will review the available shipment information and work with you toward an appropriate resolution where applicable.