Refund policy

At PurrDock, customer satisfaction is important to us. We want you to feel comfortable when shopping for our phone holders and desktop phone stands. This Return & Refund Policy explains the conditions and procedures applicable to returns and refunds made through purrdock.space.

1. 30-Day Return Policy

We offer eligible customers a 30-day return period.

You may request a return within 30 days from the date your order is delivered. Requests submitted after the 30-day period may not be eligible for a return or refund unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the product should generally:

Be returned within the applicable 30-day period;
Be in its original or substantially original condition;
Include the original packaging and accessories, where reasonably possible;
Not show signs of misuse, intentional damage, or unauthorized modification; and
Include proof of purchase or sufficient information for us to locate the original order.

We understand that customers may need to inspect a product after delivery. Reasonable inspection does not automatically make an item ineligible for return.

3. Free Returns

PurrDock offers free returns for eligible purchases within the 30-day return period.

Before sending any product back, please contact us at support@purrdock.space. Our customer support team will review your request and provide the appropriate return instructions.

Please do not send a product to an address without first receiving return instructions from us, as the appropriate return destination may vary.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or different from the item you ordered, contact us as soon as reasonably possible at support@purrdock.space.

Please include:

Your order number;
A description of the issue; and
Clear photographs of the product and packaging, when applicable.

After reviewing your request, we may provide an appropriate resolution, including a replacement or refund where applicable.

5. Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund is issued by PurrDock, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. These processing periods are controlled by the relevant financial institution and are outside our direct control.

6. Order Cancellations

If you would like to cancel an order, contact us at support@purrdock.space as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has already been shipped. If the order cannot be cancelled, you may request an eligible return after receiving it in accordance with this policy.

7. Exchanges

If you would like a different item, color, or available variation, please contact our customer support team. Depending on availability and the circumstances of your order, we may recommend returning the original product and placing a new order.

8. Abuse of the Return Policy

PurrDock reserves the right, to the extent permitted by applicable law, to reject fraudulent or abusive return requests, including returns involving items that have been intentionally damaged, materially altered, or returned in a condition inconsistent with normal inspection and use.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.